Helpful Answers Before We Start
FAQ: Chatbot Automation and Website Questions
This FAQ answers common questions about chatbot automation, ManyChat, WhatsApp, Instagram, websites, integrations, pricing, ownership, support and project timelines.
Chatbot and Marketing Automation
FAQ Topics for Chatbot and Digital Projects
Which chatbot platforms and channels can you work with?
Projects may include ManyChat, Instagram, Facebook Messenger, WhatsApp, TikTok, website chat and connected business tools. The final recommendation depends on channel availability, account eligibility and project requirements.
Can one chatbot work identically across every platform?
No. Each platform has different triggers, permissions, message rules and technical limitations. The overall customer journey can remain consistent, but each channel must be adapted.
Can the automation collect customer information?
Yes. Supported flows can collect names, contact details, service interests, booking information and other approved fields with appropriate customer consent.
Can leads be sent to Google Sheets or a CRM?
Yes. Supported connections may use native integrations, Make.com, Zapier, webhooks or APIs depending on the systems involved.
Will a chatbot replace my customer-service team?
No. Automation is best used for repetitive questions, information collection and routing. Human handoff should remain available for complex, sensitive or qualified conversations.
Do you provide ongoing chatbot maintenance?
Launch support is included according to the agreed scope. Ongoing monitoring, updates, campaign changes and optimisation can be arranged separately.
Social Media and Advertising
Marketing Questions
Does social media management include paid advertising?
No. Organic page management and paid advertising are separate services so the deliverables, budget and reporting remain clear.
Which social media platforms can be managed?
The platform mix depends on your audience and goals and may include Facebook, Instagram, TikTok, LinkedIn or Pinterest.
Are advertising budgets included in management fees?
No. Meta, Google and Pinterest advertising spend is paid directly by the client to the platform and is separate from campaign setup and management fees.
Do you guarantee leads, sales or a specific return?
No ethical provider can guarantee a fixed result. Performance depends on the offer, audience, market, budget, creative quality, tracking and customer experience.
Can you create ad graphics and videos?
Creative production or coordination can be included according to the agreed package, content volume and available brand assets.
Can you set up conversion reporting?
Yes. Website goals, lead actions, ecommerce activity and selected campaign reports can be configured where the website and platforms support them.
WordPress and Shopify
Website Questions
Do you build both WordPress and Shopify websites?
Yes. WordPress is suitable for many business, content and WooCommerce projects, while Shopify is focused on hosted ecommerce stores.
Are domain, hosting, themes and licences included?
They are normally paid directly by the client unless the written proposal specifically includes them. This keeps ownership and renewal responsibilities clear.
Will the website work on mobile devices?
Responsive design and mobile review are included according to the project scope. Exact appearance can vary across devices, browsers and third-party widgets.
Do you provide website content and images?
Content writing, image sourcing, product entry and creative production can be included or quoted separately depending on the project requirements.
Will I be able to update the website myself?
Yes. WordPress and Shopify both allow authorised users to update common content. Handover guidance can be included.
Does website development guarantee Google rankings or sales?
No. A well-structured website supports visibility and conversions, but rankings and sales depend on competition, content, authority, marketing, offer quality and user demand.
Pricing and Project Process
Working Together Questions
Why do most services use custom quotations?
Digital projects vary by channels, pages, workflows, integrations, content, catalogue size, access, urgency and support requirements. A custom quote prevents misleading one-price-fits-all packages.
What information is needed for a quotation?
Share the business goal, current setup, required platforms, main deliverables, examples, timeline and any integrations or support needs.
When does work begin?
Work begins after the scope, payment terms, access requirements, responsibilities and timeline are agreed.
How are revisions handled?
The number and type of revisions are defined in the proposal. New features or major changes outside the approved scope require a separate estimate.
Who owns the completed work?
Ownership and access are defined in the agreement. Client-owned accounts should remain registered to the client, while third-party licences remain subject to their providers’ terms.
What happens after launch?
The project includes the agreed testing, handover and support period. Ongoing maintenance, campaign management or optimisation can continue under a separate arrangement.
Do you work with international clients?
Yes. Services are delivered remotely from Karachi, Pakistan, to suitable businesses and partners worldwide.
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