Lead Capture
Collect names, contact details, service interests and other information through guided conversations.
Multi-Channel Automation
Social Media Chatbot Automation
Create a connected chatbot system across Facebook Messenger, Instagram, WhatsApp and TikTok to capture leads, answer common questions, qualify prospects and guide customers towards the right next step.
One Connected Customer Journey
Automate Conversations Across Your Main Channels
This service is designed for businesses that receive enquiries from several social platforms and need one organised strategy for customer communication and lead generation.
The final setup is planned around your audience, offers, team workflow and the features available on each connected platform.
- Channel and customer-journey strategy
- Lead capture and qualification questions
- Frequently asked question automation
- Appointment, consultation or quotation journeys
- Follow-up messages and reminders
- Human handoff and team notification
- Google Sheets, CRM or webhook integrations
- Testing, launch guidance and support
What Can Be Included
A Complete Multi-Channel Automation System
Features are selected according to your business goals and the capabilities available on each platform.
Lead Qualification
Ask structured questions and route qualified prospects to the correct offer, team member or next step.
Customer Support
Automate common questions while providing a clear route to a human when personal support is required.
Follow-Up
Send relevant reminders and follow-up messages based on the customer’s actions and permissions.
Team Handoff
Notify the appropriate person and organise the information needed for a smooth human conversation.
Integrations
Connect customer information with Google Sheets, CRM tools, email, Make.com, Zapier or webhooks.
Project Process
From Strategy to Launch
1
Discover
Review your channels, audience, offers and current enquiry process.
2
Map
Plan the conversation journeys, qualification logic and handoff points.
3
Build
Develop the flows, content, tags, fields and agreed integrations.
4
Launch
Test the main paths, connect the channels and provide guidance.
Service Options
Choose the Right Level of Automation
Launch Setup
Custom Quote
- Up to two selected channels
- One primary customer journey
- Lead capture and FAQ flow
- Basic team handoff
- Testing and launch support
Growth System
Custom Quote
- Up to four selected channels
- Multiple customer journeys
- Lead qualification and follow-up
- Google Sheets or CRM integration
- Team alerts and human handoff
Custom Ecosystem
Custom Quote
- Advanced multi-channel planning
- Complex logic and segmentation
- Custom integrations and webhooks
- Reporting and optimisation plan
- Extended support options
Frequently Asked Questions
Social Media Chatbot Questions
Can one chatbot work across every platform?
The overall strategy can be connected, but each platform has its own features, permissions and limitations. The flows are adapted to each channel while keeping the customer journey consistent.
Will I need ManyChat or another platform?
The recommended tools depend on your channels and requirements. Platform subscriptions, messaging charges and third-party fees are separate from the development service.
Can the chatbot send leads to my team?
Yes. The system can organise lead details and notify your team through supported integrations, email, Google Sheets, CRM tools or other agreed methods.
Is support available after launch?
Testing and launch guidance are included according to scope. Ongoing monitoring, changes and optimisation can be arranged separately.
Request a Custom Quote
Tell Me About Your Channels and Goals
Mention the platforms you use, the enquiries you receive, the information you need to collect and the action customers should take.
- Facebook, Instagram, WhatsApp and TikTok channels
- Monthly enquiry volume
- Main products, services or offers
- Required integrations and team workflow
- Preferred launch timeframe
Social Media Chatbot Quote
Complete the form and write “Social Media Chatbot Automation” in the subject field.
Ready to Automate?
Build a Smarter Conversation System Across Your Social Channels
Start with a clear plan and a solution designed around your actual customer journey.
Request Your Quote