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Selected Work and Capabilities

Digital Projects Built Around Real Business Journeys

Explore representative chatbot automation, social media, advertising and website projects designed to improve customer communication, lead handling and online presentation.

Digital project portfolio

Project Portfolio

Automation, Marketing and Website Work

The portfolio below combines a published case study with representative project types based on the services I provide. Client names and private data are not displayed without permission.

All ProjectsChatbotsSocial MediaAdvertisingWebsites
Instagram lead automation projectPublished Case Study

Instagram Lead Automation

A comment-to-DM journey designed to capture interest, qualify leads and organise the next step for the business team.

InstagramManyChatLead Capture
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WhatsApp appointment automationRepresentative Workflow

WhatsApp Appointment Automation

A structured enquiry and booking journey with service selection, customer details, status updates and team handoff.

WhatsAppBookingsGoogle Sheets
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Facebook Messenger lead generationRepresentative Workflow

Facebook Messenger Lead Journey

A Messenger flow for common questions, lead qualification and routing prospects to the correct offer or person.

FacebookMessengerLead Routing
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Social media content managementRepresentative Service

Social Media Content Management

A monthly content system covering planning, captions, publishing coordination and performance review.

Content PlanPublishingReporting
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WordPress business websiteRepresentative Website

WordPress Business Website

A responsive service website with clear navigation, enquiry paths, contact forms and SEO-friendly page structure.

WordPressResponsiveLead Generation
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Shopify ecommerce storeRepresentative Website

Shopify Ecommerce Store

A structured online store with collections, products, payment settings, shipping configuration and mobile review.

ShopifyEcommerceMobile
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How Projects Are Built

Strategy Before Tools

Every project begins with the business goal, customer journey and team workflow before platforms and features are selected.

1

Understand

Review the audience, offer, current process and desired customer action.

2

Plan

Map the journey, content, information requirements and handoff points.

3

Build

Develop the agreed automation, campaign structure or website experience.

4

Launch

Test the main paths, complete the handover and provide agreed support.

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