Welcome Sequences
Introduce new subscribers or customers to your business, offer and next steps.
Lifecycle Marketing Automation
Email and SMS Marketing Automation
Create automated customer journeys for welcome messages, lead nurturing, abandoned carts, reminders, follow-up and repeat engagement using permission-based email and SMS communication.
Follow Up at the Right Time
Build Customer Journeys Beyond the First Enquiry
Email and SMS automation helps your business continue the conversation after a form submission, purchase, booking or chatbot interaction.
Every sequence is planned around consent, platform rules, customer relevance and the actions that matter to your business.
- Welcome and onboarding sequences
- Lead-nurturing email journeys
- Abandoned-cart and browse follow-up
- Appointment and event reminders
- Post-purchase customer communication
- Customer segmentation and tagging
- Re-engagement and win-back campaigns
- Shopify, WooCommerce, form or CRM connections
Automation Capabilities
What Email and SMS Automation Can Include
The exact channels, message limits and features depend on the selected platform, region and customer-consent requirements.
Lead Nurturing
Send useful information and follow-up messages based on interests and behaviour.
Abandoned Cart
Remind eligible ecommerce visitors about products left behind and guide them back.
Reminders
Automate appointment, consultation, event or payment reminders where appropriate.
Segmentation
Organise contacts by source, interest, customer stage, purchase or engagement.
Performance Review
Track delivery, opens, clicks, conversions and unsubscribe activity where available.
Project Process
From Customer Journey to Automated Campaign
1
Review
Understand your audience, list sources, offers, current tools and customer lifecycle.
2
Plan
Map triggers, segments, messages, timing, goals and opt-out requirements.
3
Build
Configure the flows, templates, tags, integrations and tracking available.
4
Test and Launch
Test delivery paths, links, conditions and complete the campaign handover.
Service Options
Email and SMS Automation Packages
Welcome Automation
Custom Quote
- One audience or trigger
- Short welcome or follow-up sequence
- Basic list and tag setup
- Testing and handover guidance
Lifecycle Marketing System
Custom Quote
- Multiple automated sequences
- Customer segmentation
- Ecommerce, form or CRM connection
- Email and SMS coordination where supported
Custom Retention Ecosystem
Custom Quote
- Advanced behavioural journeys
- Multiple audiences and offers
- Custom integrations and reporting
- Ongoing optimisation options
Email-platform, SMS, carrier, contact-volume and third-party integration charges are separate unless included in the proposal.
Frequently Asked Questions
Email and SMS Marketing FAQs
Can you use my existing email list?
Yes, after reviewing how the contacts were collected, the available consent records, list quality and the rules of the chosen platform. Purchased or improperly collected lists are not suitable.
Can email and SMS be used together?
Yes, when supported by the platform and when customers have provided the required permissions for each communication channel.
Which platforms can be used?
The recommended platform depends on your website, ecommerce system, list size, country, required automations and budget.
Are sending charges included?
No. Email contact tiers, SMS credits, carrier fees and other third-party usage charges are normally paid directly by the client.
Do you guarantee open rates or sales?
No. Results depend on list quality, deliverability, offer relevance, timing, content and customer demand. The goal is to build and improve a measurable system.
Request a Custom Quote
Tell Me About Your Audience and Customer Journey
Share how contacts join your list, which platform you use, the messages you want automated and the actions you want customers to take.
- Email and SMS platform currently used
- Approximate contact and sending volume
- Website, Shopify, WooCommerce or CRM setup
- Required sequences and customer segments
- Target countries and preferred launch date
Email and SMS Automation Quote
Write “Email and SMS Marketing Automation” in the subject field.
Continue the Customer Conversation
Build Automated Follow-Up That Is Timely, Relevant and Measurable
Start with a clear lifecycle plan and permission-based communication strategy.
Request Your Quote